4.1 Kaci offers users access to publicly available information to promote awareness, verify internet content, and take informed actions. Through its mobile application and WhatsApp interface, Kaci enables users to stay informed, track climate-related data, and connect with emergency support. Additionally, Kaci can alert pre-saved dependents (emergency contacts) instantly during emergencies or when users activate the TravelSafe feature.
4.2 Kaci is available free of charge, with select premium or subscription-based services available via the mobile app and WhatsApp. Users may opt in for additional features as they are rolled out.
4.3 Kaci is designed to provide information and supportive tools only. It does not claim to be a licensed emergency response provider, security expert, or medical authority. While the services offered are built to support emergency situations, the decision to act on the information provided, including but not limited to requesting an ambulance or initiating consultations, is solely at the discretion of the user.
4.4 Kaci does not generate new or private information. All data, news, and alerts shared through the platform are curated from already publicly accessible sources or are user-submitted.
4.5 Medical Responsibility Disclaimer: If users encounter medical emergencies after interacting with Kaci, whether through health-related alerts, consultations, or symptom-checkers, the choice to request an ambulance or contact healthcare providers lies entirely with the user. Kaci does not replace professional healthcare advice or diagnosis.
4.6 Kaci is not a prediction-based app. It does not offer betting tips, weather forecasts, or AI-generated future projections.
4.7 The Kaci Chatbot operates exclusively via WhatsApp. Kaci is not currently functional on Instagram, Facebook, Telegram, or other platforms. An active internet connection is required for it to function effectively on WhatsApp.
4.8 Kaci Services Overview
Kaci offers a suite of services designed for personal and community well-being, including but not limited to the following:
• Emergency
Allows users to send emergency alerts to their saved contacts. Kaci automatically notifies registered dependents with location and incident details.
• Consultation
Users can reach out for emotional or general consultation via the Kaci platform. This service is designed to offer a listening ear, direct users to appropriate mental health resources, or escalate to emergency response when required. It is not a replacement for professional therapy but may serve as a first step toward it.
• TravelSafe
Enables users to share live travel details with loved ones. Kaci tracks journey progress and automatically alerts emergency contacts if the user signals distress or fails to check in as scheduled. This tool is particularly useful in urban commutes, intercity travel, and during transit through high-risk zones.
• Ambulance
Through the app, users can request ambulance services. Kaci facilitates the request process but is not responsible for delays, availability, or service quality of the responding ambulance provider.
• iReport
Enables users to report verified or witnessed community issues (e.g., crime, road blockage, harassment) to appropriate authorities or community groups. This promotes shared vigilance and communal problem-solving.
• Suggestion
Users may submit ideas, feedback, and suggestions that improve the platform or bring attention to overlooked issues. This service ensures the app evolves in line with real-world needs.
• Climate
Allows users to track their carbon usage, understand their impact, and access tips on reducing their environmental footprint. While not a live CO₂ sensor, Kaci uses estimations based on travel activity, energy use, and other behaviors logged in-app.
• InfoBank
A curated resource hub that provides users with articles, helplines, policies, public service updates, health info, and more. Urban users benefit from region-specific guides, while all users can access national and global insights.
• Beeps (Public & Anonymous)
Kaci’s Beeps feature allows users to share thoughts, observations, suggestions, experiences, warnings, or general posts with the Kaci community. These posts can be made publicly with your name or identity or anonymously, depending on your preference. Whether named or unnamed, Beeps are meant to create safer, more informed, and emotionally aware communities.
Guidelines for Beep Usage:
-All Beeps must adhere to Kaci’s community guidelines, which strictly prohibit the spread of false information, -hate speech, incitement, harassment, or any form of abuse.
-Beeps must not defame, threaten, or infringe upon the privacy or rights of others.
-Users are encouraged to use the Anonymous Beep feature responsibly and truthfully. Anonymity does not remove accountability.
-For privacy and safety reasons, Anonymous Beeps cannot be searched directly through the Beep Search feature. They will appear only within general community feeds or alerts. This measure protects the identity and security of users who choose to remain anonymous, while still allowing their messages to contribute to community awareness.
Moderation and Enforcement:
-All Beeps public or anonymous are subject to moderation, both by automated systems and human reviewers.
-Repeated violations, trolling, false reports, or harmful content may lead to:
Shadow Banning: Your content may no longer be visible to other users without notification to you.
Temporary Suspension: You may be blocked from posting or interacting on the platform for a set period.
Permanent Ban: In cases of repeated, malicious, or highly inappropriate behavior, your account can be permanently removed from the app.
Reporting and Accountability:
-Users can report inappropriate or harmful Beeps. Kaci will investigate all flagged content.
-Even when using anonymous Beep mode, Kaci retains the right to track violations back to the originating account for enforcement purposes.
-The Beeps feature is designed to amplify genuine voices while protecting vulnerable users. Abuse of this tool undermines the purpose of Kaci and will not be tolerated.
• Alerts and Messages
Important messages, public safety alerts, and service reminders are sent via in-app notifications, WhatsApp messages, or SMS.
• Email, SMS, and WhatsApp Notifications to Dependents
During Emergencies and TravelSafe activations, Kaci automatically sends critical updates, including user location and status, to the user’s listed dependents via SMS, email, or WhatsApp.
• Kaci Verify Hub (Strict Access)
The Kaci Verify Hub provides a secure environment for verified users and authorized agencies to search, view, and confirm user information. It can be accessed through the Kaci Help app under the “Profile” section by selecting “Verify Hub,” or via the following links: https://www.kaci.help/verify, or https://verify.kacihelp.com.
Users log in using their registered phone number and password, while agencies use their email and password. Only registered users and verified agencies can view, download, or confirm Kaci Security Number (KSN) details and search records.
Upon login, users can view and download their Kaci Help Card (KHC), which includes their Profile Image, KSN, Full Name, Phone Number, Email, Agency, Guardian Details, Country, Location, Address, Medication Details, Date of Birth, Blood Group, and QR Code.
Users or Agencies may search for other users by KSN only when a valid reason is selected from the approved Kaci Help Search Reasons Dropdown, which includes:
- Accident Victim: Unconscious
- Accident Victim: Conscious
- Robbery or Assault Victim
- Kidnapping/Abduction Case
- Missing Person Verification
- HMO Coverage Verification
- Medical Emergency: Chronic Condition
- Medical Emergency: Trauma/Injury
- TravelSafe Incident/Roadside Emergency
- Routine Patient Registration/Treatment Verification
- Security/Law Enforcement Verification
- Disaster/Mass Casualty Response
- Personal / Family Information
All searches must be made only when important, relevant, and necessary, and must strictly align with the selected reason. Unauthorized, curiosity-driven, or repeated searches without just cause constitute a violation of user privacy and may result in suspension or permanent restriction of access.
When a search is made:
–Users can view limited information of other users, such as Profile Image, KSN, Full Name (with verification badges), Agency, Blood Group, and Guardian Details.
–Verified agency accounts with strict privileges can search for users, by KSN, Phone Number, Name, or Reason, and may access full user details including Profile Image, Full Name (with verification badges), Country, Location, Address, Agency, Guardian Details, Medication Details, Date of Birth, and Blood Group.
-All searches are logged for security purposes. Kaci Administrator reserves the right to monitor search activity, contact users or agencies for verification, and suspend or permanently restrict access in cases of misuse or suspicious activity.
-Kaci Help fully complies with the Nigeria Data Protection Act (NDPA) and the regulations of the Nigeria Data Protection Commission (NDPC), as well as international standards under the General Data Protection Regulation (GDPR). All personal data processed through the Verify Hub is encrypted, stored securely, and accessed only under lawful and ethical conditions.
-Kaci Help does not share or sell user data to any third party. All access logs, including search reasons and timestamps, are recorded and monitored to ensure accountability. Persistent violations or abuse may lead to immediate suspension or permanent banning of access to the Verify Hub.
4.9 Kaci Help NFC Smart Tags
4.9.1 Overview of NFC Smart Tags
Kaci Help NFC Smart Tags are secure, tap enabled identity tools linked to a user’s Kaci Security Number (KSN). These tags are designed to provide fast access to essential emergency information, verified identity profiles, and approved Kaci Help services when scanned with any NFC enabled smartphone.
The NFC tag itself does not store personal data directly. Instead, it contains a secure encrypted link that redirects to a Kaci hosted profile page tied to the user’s KSN. This ensures safety, privacy, and centralized control of all user information.
4.9.2 Purpose and Use Cases
NFC Tags are designed for multiple real world scenarios including
• Emergency identification
• Medical information access
• Travel safety and location support
• School, workplace, and event identification
• Verified digital identity access through Kaci Verify Hub
• iReport identity linkage where applicable
4.9.3 Official Kaci Shop Platforms
Kaci NFC Tags can only be ordered through official platforms: www.kacishop.com and www.kaci.help/shop. Any other websites, resellers, or third party pages claiming to sell Kaci NFC Tags without authorization should be treated as unofficial and unsafe.
4.9.4 Ordering Requirements and Process
To order an NFC Tag, users must first complete registration on the Kaci Help app. Requirements include:
• Valid phone number registration
• Completion of personal profile
• Addition of at least two trusted guardians
• Automatic generation of KSN
Ordering steps
- Log into the Kaci Help app or visit the official shop websites
- Select preferred NFC Tag type or package
- Enter your valid KSN during checkout
- Confirm delivery details and complete payment if applicable
- Your KSN is securely programmed into the NFC system and linked to your profile
Some orders may be fulfilled via partner outlets where instant activation is available.
4.9.5 Activation and Functionality
Once delivered, the NFC Tag is automatically active when linked to a valid Kaci Security Number (KSN).
Users do not need additional setup unless specifically instructed or where reprogramming is required.
Tapping the tag will:
- Open the user’s Kaci Help Profile (KHP)
- Display approved identity and emergency information
- Enable access to trusted contacts where configured
- Support verification through the Kaci Verify Hub where authorized
Kaci Help Profile (KHP) and Kaci Help Card (KHC)
Kaci Help maintains two categories of user profiles for NFC Smart Tag services.
Kaci Help Profile (KHP) is the shareable profile intended for identification, emergency assistance, and other approved purposes. KHP may be accessed by anyone who taps a valid Kaci Help NFC Smart Tag or by users through the Kaci Verify Hub available at verify.kacihelp.com using a valid Kaci Security Number (KSN), subject to the functionality of the Services. KHP displays only the information designated by Kaci Help for public or emergency sharing, which may include the user’s name, photograph, phone number, email address, selected location, blood group, trusted contacts, verification badges, and other information the user has chosen to make available.
By activating or using a Kaci Help NFC Smart Tag, users acknowledge and understand that any person with an NFC-enabled device who taps the tag, or any user who accesses the KHP through the Kaci Verify Hub using a valid KSN where permitted, may view the information displayed within the KHP. Users are solely responsible for determining the information they choose to make available through their KHP.
Kaci Help Card (KHC) is the user’s protected profile containing sensitive information such as date of birth, medications, allergies, medical conditions, uploaded identification documents, health records, and other confidential information. KHC is accessible only by the account owner after successful authentication and by authorized agencies or organizations through the Kaci Verify Hub available at verify.kacihelp.com, where such access is permitted by law, authorized by Kaci Help, or required for emergency response, healthcare, security, identity verification, or other legitimate purposes.
Kaci Help reserves the right to determine, modify, restrict, or remove information displayed within KHP and KHC in order to maintain security, comply with applicable laws, protect user privacy, and improve the Services.
4.9.6 Data Protection, Security, User Consent and Public Access
Kaci NFC Smart Tags are built with strict privacy, security, and data protection principles.
- No sensitive personal data is stored directly on the NFC Tag
- The NFC Tag contains a secure encrypted link associated with the user’s Kaci Security Number (KSN)
- All personal information is securely hosted on Kaci Help servers
- Access to user information is controlled through authentication, authorization, and verification systems
- All searches, profile access, downloads, and related activities may be logged and monitored for security, fraud prevention, auditing, compliance, and service improvement
- Users retain control over their KHP information and may update, modify, or remove eligible information through the Kaci Help App where applicable
By activating, programming, registering, or using a Kaci Help NFC Smart Tag, users acknowledge and agree that:
- The Kaci Help Profile (KHP) is intended to be viewed by individuals who tap the NFC Smart Tag or otherwise access the KHP using a valid KSN or another authorized method provided by Kaci Help
- Users are solely responsible for reviewing and determining the information they choose to make available through their KHP
- Anyone who accesses the KHP may be able to view, save, download, print, copy, photograph, screenshot, or otherwise reproduce the information intentionally made available by the user
- Users should only include information within their KHP that they are comfortable making accessible to others
- Where users add trusted contacts, emergency contacts, guardians, or similar persons, users acknowledge that the guardian’s name, phone number, email address, relationship, and other information selected by Kaci Help may be displayed through the user’s Kaci Help Profile (KHP) where such feature is enabled. Users represent and warrant that they have informed the guardian of such disclosure and have obtained the guardian’s consent or other lawful authority before adding the guardian to Kaci Help and making such information available for emergency, identification, safety, or related purposes. Users are solely responsible for ensuring they have the necessary permission before adding any guardian or trusted contact to the Service.
- Users consent to Kaci Help collecting, processing, storing, displaying, and protecting their selected KHP information for identity verification, emergency assistance, healthcare, travel safety, security, and other services provided through the platform in accordance with applicable law
Kaci Help complies with applicable data protection and privacy laws, including:
- Nigeria Data Protection Act (NDPA)
- Nigeria Data Protection Commission (NDPC) guidelines
- General Data Protection Regulation (GDPR), where applicable
Kaci Help does not sell users’ personal data to third parties for commercial purposes.
Kaci Help acts solely as the technology platform facilitating the user’s chosen disclosure of KHP information and shall not be responsible for the viewing, saving, downloading, printing, copying, screenshotting, sharing, or other reproduction or use of information that a user intentionally chooses to make publicly accessible through their KHP, except where such liability arises under applicable law or directly results from Kaci Help’s negligence or breach of its legal obligations.
4.9.7 Ownership and Usage Terms
• NFC Tags remain linked to the registered KSN owner only
• Tags are non transferable between users without official reprogramming
• Misuse, cloning attempts, or unauthorized duplication is strictly prohibited
• Users are responsible for securing their physical NFC tag
• Lost tags can be deactivated and reissued through the Kaci Help system
4.9.8 Refunds, Returns, and Limitations
• NFC Tags are personalized products linked to a unique KSN
• Once programmed, refunds may not be available except in cases of manufacturing defects
• Delivery timelines may vary based on location and logistics partners
• Kaci is not responsible for delays caused by courier or third party delivery services
4.9.9 Frequently Asked Questions
Q1. Does the NFC tag store my personal data?
No. It only stores a secure link tied to your KSN profile.
Q2. Can someone edit or change my information from the tag?
No. All data is managed centrally through Kaci servers with restricted access controls.
Q3. What happens if I lose my NFC tag?
You can request deactivation and replacement through the Kaci Help app or support channels.
Q4. Can I use the NFC tag without the Kaci app?
Yes. The tag works independently, but the Kaci Help app is required to create and manage your profile.
Q5. Is my data shared with third parties?
No. Kaci does not sell or share personal data with third parties.
Q6. Can I transfer my tag to another person?
No. Each tag is permanently linked to a unique KSN and user identity.
4.9.10 Legal and Privacy Protection Statement
By using Kaci NFC Tags, users acknowledge that:
• Data processing is required for identity and emergency services functionality
• Information displayed through NFC access is limited to approved fields
• Kaci Help reserves the right to restrict or revoke access in cases of abuse, fraud, or security threats
• All usage is governed by applicable data protection laws including NDPA and GDPR
Kaci Help is committed to maintaining a secure, privacy first identity and emergency system that prioritizes user safety, data protection, and responsible digital identity management.
4.9.11 Profile Management, KSN, Reprogramming, Search and Monitoring
All Kaci Help profiles linked to NFC Smart Tags are managed through the Kaci Help Mobile Application. Users may access and update their information through the App, including Edit Profile, Guardian Management, uploaded identification documents, and other available account settings.
Changes made through the Kaci Help App are synchronized with the user’s KSN-linked profile and, where applicable, are reflected through the NFC Smart Tag. Certain changes, including updates affecting the Kaci Security Number (KSN), guardians, or Smart Tag configuration, may require the NFC Smart Tag to be reprogrammed before the updated information becomes available.
Users may deactivate or request reprogramming of their NFC Smart Tag through Kaci Help where supported. Lost, stolen, compromised, or suspected cloned NFC Smart Tags should be reported immediately so that appropriate security measures, including deactivation, replacement, or other protective actions, may be implemented.
Users may access and search for another user’s Kaci Help Profile (KHP) only through the Kaci Verify Hub available at verify.kacihelp.com by using a valid Kaci Security Number (KSN). Before completing a search, users may be required to provide or select a valid reason for the search.
Authorized agencies and organizations may access the Kaci Help Card (KHC) only through authenticated accounts within the Kaci Verify Hub available at verify.kacihelp.com and solely for lawful, authorized, emergency, healthcare, security, identity verification, or other legitimate purposes permitted by Kaci Help and applicable law.
Kaci Help may record, retain, and monitor all searches, profile access, downloads, authentication events, search reasons, IP addresses, device information, timestamps, and other related activities for security, fraud prevention, compliance, auditing, investigations, dispute resolution, service improvement, and enforcement purposes.
Kaci Help reserves the right, at its sole discretion, to suspend, restrict, deactivate, permanently revoke, or refuse access to any user, agency, organization, KSN, NFC Smart Tag, KHP, KHC, or the Kaci Verify Hub where misuse, abuse, unauthorized access, fraudulent activity, security threats, excessive or suspicious searches, or violations of these Terms, the Privacy Policy, or applicable law are detected or reasonably suspected.
4.9.12 Badges and Verification Indicators
Badges displayed within Kaci Help profiles and the Kaci Verify Hub represent user status, subscriptions, and service entitlements. These may include, but are not limited to:
• Subscription plan badges (Basic, Premium, etc.)
• HMO or healthcare coverage verification badges
• Agency or institutional verification badges
• Security or identity verification markers
These badges do not store personal data on the NFC Tag itself. Instead, they are dynamically displayed based on the user’s active status within the Kaci Help system and may change depending on subscription or verification updates.
