1. Welcome to Kaci
PLEASE NOTE THAT THE KACI MOBILE APPLICATION AND CHATBOT DOES NOT PROVIDE SECURITY SERVICES OR AMBULANCE SERVICES. PLEASE SEEK THE ADVICE OF A MEDICAL PROFESSIONAL FOR THE BEST AMBULANCE SERVICE PROVIDER OR THE REQUIRED GOVERNMENT AGENCY IF NEED BE . IN CASE OF AN EMERGENCY, YOU SHOULD CONTACT THE EMERGENCY SERVICES OF YOUR COUNTRY IMMEDIATELY. ALWAYS CONSULT YOUR DOCTOR OR ANOTHER QUALIFIED HEALTH CARE PROVIDER IF YOU HAVE ANY QUESTIONS REGARDING ANY MEDICAL ISSUES. YOU SHOULD NEVER DISREGARD A DOCTOR’S PROFESSIONAL ADVICE OR CANCEL AN APPOINTMENT WITH A DOCTOR BECAUSE YOU ARE RELYING ON INFORMATION YOU HAVE READ IN THE KACI CHAT BOT. THE KACI MOBILE APPLICATION AND CHATBOT CAN ONLY USE THE INFORMATION PROVIDED TO IT AND INFORMATION ALREADY AVAILABLE ONLINE TO MAKE CERTAIN INFORMATION AND SERVICES AVAILABLE TO YOU.
1.3 Kaci is operated by FactCheck Initiative (FCI), a registered non-governmental development organization registered in Nigeria with registration number CAC/IT/NO 130560; focused on checking factual accuracy, sensitizing and proffering solutions to combat misleading news, stories, agendas or manifestos across the continent and the world.
1.4 If you wish to contact us, please email our Customer Service team at [email protected].
1.7 Contract language is English but the Mobile Application is available in 9 languages which are English, Arabic, French, Chinese, Igbo, Hausa, Portuguese, Yoruba and Pidgin.
2. The legal relationship between you and Kaci
3. Information we collect about you
3.2 You hereby grant us the perpetual, worldwide, transferable, and sublicensable right to use data, which we have anonymized in line with applicable data protection law, in any manner, whether currently known or unknown. You acknowledge and accept that we own all right, title and interest in and to any data derived by us from such anonymized data.
4. Kaci’s Services
4.1 Kaci offers you information that empowers you to be aware of news and to confirm information on the internet, which means it uses information that is already available to the public. Kaci Mobile Application can also alert dependants (emergency contacts).
4.2 Kaci is provided to you free of charge on via the App and WhatsApp.
4.3 Please be aware that we provide Kaci solely for information purposes. It is not to be considered an expert on security or help services.
4.4 Kaci does NOT find information that is not already generally accessible online.
4.5 Ultimately, if you do have any medical issues related to the information that you entered into Kaci, you are responsible for whether or not you decide to use the ambulance service and/or seek other medical service providers.
4.6 Kaci is not a weather app, betting app, neither does it have any predictive capabilities.
4.7 The Kaci Chatbot works on WhatsApp and not on Instagram, Facebook or any other social media platform. Kaci will NOT function without internet connection on WhatsApp.
5. Monthly Carbon Footprint usage
It is important for individuals to help, and one of the ways to achieve this is by knowing how much carbon one contributes. One can calculate their own carbon emission; this is one of the benefits we offer. Through our app and partner websites we provide a free-of-charge platform to calculate your personal CO2. You can customize your search to know your daily, weekly, monthly and yearly emission. With a simple questionnaire, you can get highly specific results on your emission. The specific calculation formula is our trade secret and may change or be adapted at any time.
As you may already know, your daily activities, your dietary preferences and other habits will the data that will determine the result of the calculation. Bearing this in mind, there are a few clarifications to acknowledge and accept;
- That the result you get, although quite accurate, is an approximation.
- That to calculate your actual specific carbon foot print may not be possible; therefore, we do not guarantee such.
- The carbon foot print calculator, although able to calculate your estimated future carbon emission, cannot predict the future, therefore, will only give an estimated result based on the information you provide.
6. Creating a User account
6.1 Registration: You must complete the registration process by providing the Company with the information as prompted by the applicable registration form. In registering, you agree to provide accurate, current, and complete information, and to keep it up to date at all times. You will also choose a username and password. Please do not choose a username and email address that is indecent or offensive, or otherwise violates this Agreement or any applicable laws or regulations.
6.2 Responsibility for Account: You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify the Company immediately of any unauthorized use of your account or any other breach of security.
6.3 Sharing: You may have the ability to share your Content with anyone of your choosing. If you decide to share your Content, we will send the recipient instructions for how to access your Content. You understand and agree that you decide with whom to share your Content and that you will have no remedies against us for how any recipient uses, shares, or otherwise processes your Content. You agree and authorize us to share your Content with whomever you have selected.
6.4 Liability for Account Misuse: The Company will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You could be held liable for losses incurred by the Company or another party due to someone else using your account or password.
6.5 Use of Other Accounts: You may not use anyone else’s account at any time, without the permission of the account holder.
6.6 Risk: You agree that you will evaluate and bear all risks related to the use, or any activities associated with, any of your Content. The results of any actions you take based on your Content are solely your responsibility. Under no circumstances will we be liable in any way for your Content or for any loss or damage of any kind incurred as a result of the use of any of your Content made available on or through the Service. We make no representations or warranties that your Content will be available to you when you need it or that we will retain your Content for any specified period of time. You agree that you will have no remedy against us for incomplete, inaccurate, or missing Content.
6.7 Account Security: The Company cares about the integrity and security of your personal information. However, the Company cannot guarantee that unauthorized third parties will never be able to defeat the Site’s security measures or use any personal information you provide to us for improper purposes. You acknowledge that you provide your personal information at your own risk.’
You are responsible for maintaining the confidentiality of your information and any activity in your chat history in line with WhatsApp guidelines and privacy provisions. Should you have the suspicion that your User Account may have been misused, you agree to inform us of this immediately by emailing [email protected].
6.8 How to register: Before using the App, you will first need an Apple ID or a Google account. You can then download the App from the Apple App Store or Google Play Store (hereinafter referred to, either individually or collectively, as “App Store”) to your mobile device or tablet.
- Save the Number 081 400 400 81 with “Kaci” on your smartphone
- Search for “Kaci” on your WhatsApp to start a new chat.
- Send “Hi” or “Hello” to the WhatsApp Chatbot.
- It will immediately respond by Introducing itself as “Kaci”
- It will ask a series of Questions in order to set up your profile. The questions include your Name, Email amongst others. Please ensure to fill the information correctly as it will help create your emergency protocol.
7. Kaci Code
Kaci Codes are a series of numbers that you can receive as a benefit from our corporate partners upon registering a user account after downloading our app. The Kaci Codes extend the number of requests that can be made over a period of a day, week, month or any allotted period of time.
The Kaci Code you receive will only be valid for its allotted time frame and not beyond.
Some of the terms of using the Kaci Code are;
b) You agree to the terms and conditions that relate to the app and the redemption code and its use.
c) The terms of the specific corporation that gave you the Code may apply as it related to the Kaci Code.
You can contact the entity you received your Kaci Code from for more clarification on the content of your Kaci Code. You may also reach out to our support team for assistance.
8. Your right to use the Kaci Mobile Application and WhatsApp Chatbot
8.2 We grant you the right to personally access and use Kaci. You are prohibited from transferring this right to anyone else, or to sell, give away or transfer your User Account to anyone else. Your right to access Kaci does not preclude us granting other persons the right to access Kaci.
- You, the User, agree not to replicate or copy Kaci, either in whole or in part.
- You, the User, agree not to sell or otherwise make available Kaci, either in whole or in part, to anyone else.
- You, the User, agree not to modify Kaci, in whole or in part, in any way whatsoever.
- You, the User, warrant that you will not attempt to discover or access the source code of Kaci, in whole or in part, unless it has been expressly published by us and released into the public domain.
8.6 You are aware that we, and/or the persons who have granted us a license in this respect, are entitled to any confidential information, rights of use, of exploitation and of recovery – and any other intellectual property rights fully or partially existing – regarding Kaci.
9. Your use of the Kaci Mobile Application and WhatsApp Chatbot
9.2 The following is a list of activities that are prohibited in the context of using Kaci. You are prohibited to:
- Circumvent, disable, or otherwise manipulate any of Kaci’s security features or any features preventing or restricting the use or copying of the content that is available via Kaci,
- Create multiple User Accounts on Kaci (however, as far as Kaci functionality allows it, you may link your social networks or other accounts supported by us with the User account on Kaci),
- Provide false or misleading information in the User Account details or registration,
- Allow anyone else to use Kaci on your behalf or in your place, especially pertaining to medical & other personalized services
- Use Kaci if we have temporarily suspended your right of use, or forbidden you to continue using it,
- Send junk mail, spam or repeated messages,
- Act in any unlawful or illegal manner,
- Modify, interfere with, hack or disrupt Kaci, or to intercept messages,
- Misuse Kaci or to infiltrate it with viruses, trojans, worms, logic bombs or anything else that might harm Kaci or any other user of Kaci equipment,
- Post or contribute any abusive, threatening, obscene, misleading, untruthful, or offensive content, or content that contains any form of nudity or violence, and
- Enter information or comments about any third-party without the consent of the third-party concerned.
- The immediate, temporary suspension or permanent withdrawal of the right to access Kaci,
- A warning being sent to you,
- Initiation of legal proceedings against you, including a claim for reimbursement of any costs and expenses incurred due to the breach of agreement (including reasonable administrative costs and legal fees), and moreover
- Disclosure of information to the law enforcement authorities, if and to the extent permitted by law and deemed by us to be necessary.
10. Termination of our contractual relationship
10.3 If we choose to terminate your agreement with us, we will provide you with two weeks’ notice.
10.4 Either party’s right to terminate the agreement for cause remains unaffected. Cause that entitles us to terminate the agreement may be, in particular but not exclusively, your violation of the material contractual provisions (in particular paragraph 7.2) and if, due to external circumstances, it can be assumed that you are making improper use of our services. If good reason exists, we are furthermore authorised to block your access to Kaci, without any notice, and provided that no other less severe measure is effective.
11. Our promise to you
11.1 Any information stated by you that is made available to you in text form via Kaci – as a statement made, or by inference, is for information purposes only. The information is made available by Kaci as is, without warranty, guarantee or representation of any kind.
11.2 You should not take any action based on the information provided in Kaci without consulting the necessary professional first.
11.4 Should you incur any damage through the use of Kaci, we may only be held liable for intent and gross negligence. We may furthermore be held liable for the negligent breach of material contractual obligations, which must be met in order for this agreement to even be properly executed, and the violation of which will jeopardise the purpose of the agreement and which you, the User, should in regular cases be able to trust will be fulfilled. In the latter case, we may however only be held liable for calculable damages. We may not be held liable for violation by simple negligence of any obligations other than those specified in the preceding sentences.
12. Third-party services
12.1 If, and to the extent that, our Kaci Mobile Application and WhatsApp Chatbot contains links to other websites or resources operated by third parties, these links are to be deemed as being provided for your information only.
12.2 We are unable to influence the content of such websites or resources provided by third parties, and we may not be held liable for the content of information or websites linked included in frames. We may not be held liable for any financial or physical damages that you may incur as a result of, or in connection with, the use of such websites or resources.
13. Links to other websites
Please note that we make use of links to third party and partner websites which may be the responsibility of these third parties.
You agree that we shall not be held liable for any damage or loss allegedly caused by the direct or indirect use of our content, services, goods or any form of product.
You also agree that we shall not be held liable or responsible for any inconveniences, damage or loss allegedly caused by the direct or indirect reliance on our any of these third party or partner websites that you use.
14. Kaci App and WhatsApp Chatbot updates
14.1 We are constantly updating and improving Kaci. We constantly strive to provide you with innovative new services and features. We also make improvements and updates in order to stay abreast of changing technologies, behaviours and the way in which people use the internet.
14.2 We reserve the right to change a specific aspect of a specific feature by updating Kaci, resetting that feature and suspending the service or support for that feature. These changes may affect your activities on Kaci. Changes may include the removal, modification or reset of the features you use. We will inform you of the changes and your rights in the case of changes by separate notification, to the extent you have signed up for such notifications (see paragraph 15.3.).
14.3 Updates may be released from time to time by us or via the App Store where you downloaded the App App. From time to time, to be able to use Kaci, it may be necessary for you to update third-party software.
16. Documents governing the contractual relationship between you and us
17. Applicable legislation and jurisdiction
- pursues his/her commercial or professional activities in the country of the consumer’s habitual residence, or
- such activities are in any way directed at that country or at several countries including that country, and the agreement falls within the scope of such activities.
17.2 The courts of Nigeria have the exclusive jurisdiction to settle any disputes arising in connection with, or as a result of, your use of Kaci.
17.3 Kaci does not participate in dispute settlement proceedings before a consumer arbitration board.
18. Your Privacy
19. Compliance with Policies
While using the Services, you agree that you will comply with all posted policies as we may update from time to time. We may suspend or stop providing you with access to the services if you fail to comply with any policy.
20. User Content and Links to other Websites
20.1 Kaci Help encourages contributions to its Site. You may submit service descriptions, comments, postings, advice, and recommendations through the features available on the Sites (collectively “User Generated Content”). You are solely responsible for any User Generated Content produced or provided by you, and you hereby agree not to provide any information that you know or reasonably should know to be false or materially misleading, libelous, defamatory, obscene, or that invades another person’s privacy, infringes the intellectual property rights of another, or violates any applicable laws or regulations.
20.2 By providing User Generated Content to Kaci Help, you grant Kaci Help a perpetual, non-exclusive, royalty-free license to use such content in association with the provision of its Services and the Sites.
20.3 Kaci Help reserves the right, in its sole discretion, to reject, refuse to publish, or remove any User Generated Content.
20.4 Kaci Help is not responsible for and does not endorse statements, comments, or other information contained in User Generated Content provided by other users, and any reliance by you on such information will be at your sole risk. User-Generated Content provided by you or other users may contain links to other websites. Kaci Help does not monitor or verify in any way the content of any websites linked to the Sites and is not responsible for the accuracy of such content or for any of the opinions expressed therein. Inclusion of any linked website on the Sites does not imply approval or endorsement of the linked website by Kaci Help. When you access these third-party sites, you do so at your own risk.
21. Intellectual Property Rights
21.1 The Company is the exclusive owner of the Sites and the Services (including revisions, modifications, and enhancements thereto). All rights, title, and interest, including, but not limited to, intellectual property rights, in and to Kaci Help’s Sites, the Services, the Software, and the Sites’ Content, remain the exclusive property of the Company and its licensors where applicable. Except as expressly permitted in this Agreement, you will not reproduce, modify, or prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, or otherwise use Kaci Help Sites, the Services, the Software or the Site’s Content.
21.2 The Kaci Help name, logo, and the product names associated with the Services are trademarks of the Company, our affiliated companies, or other third parties and we do not grant any right or license to you to use them. Any logo, trademark, service mark, domain name, or trade name appearing on or within the Services, whether registered or not, are the property of the Company or their respective owners. You may not use any of the foregoing without our express permission.
22. Your Mobile Device
Your contract with your mobile network provider (“Mobile Provider”) will continue to apply when accessing or using the Services on your mobile, handheld device (“Mobile Device”). You understand that your mobile provider may charge you fees for your use of its network connection while accessing or using the Services, for data downloading, e-mail, text messages, for roaming, and other mobile provider or third-party charges. You understand that the Services are provided over the Internet and mobile networks, so the quality and availability of the Services may be affected by factors outside our control.
We do not guarantee that the Services will be compatible or operate with your Mobile Provider’s service plans, with any particular Mobile Device, or other piece of hardware, software, equipment, or device you install on or use with your Mobile Device. We are not responsible if the Services are unavailable or if you cannot download or access the Services or Content, for any compatibility or interoperability issues, or for any communication system failure which may result in the app is unavailable.
23. Communication Preferences and Consent
23.1 From time to time we may send you communications to the email address associated with your account. These communications may include but are not limited to, tips and recommendations, special offers, and other account-related or transactional messages.
23.2 Additionally, our mobile and tablet applications may, in some circumstances, offer the ability for you to receive SMS communications and push notifications in connection with those applications and the Services. If you would like to modify your ability to receive push notifications from our applications, you can control those settings within the settings or preferences of each respective device. By accepting this Agreement and using the Services, you expressly consent to the receipt of all such communications from or on behalf of Kaci Help. You may modify your communication preferences at any time within the Settings section of our website or applications. You may not opt out of receiving account-related or transactional communications.
24. Authorized Jurisdictions
Kaci Help makes the Services available in Nigeria. We may add or remove countries and/or territories from the list of Authorized Jurisdictions at any time and without any notice, liability, or obligation to you with respect to each such territory. Use of the Services outside of the Authorized Jurisdictions is strictly prohibited, outside the scope of the license granted herein, and may subject your account to termination and other legal action.
You agree to defend (at our option), hold harmless, and indemnify the Company, its professionals, officers, directors, employees, agents, subsidiaries, affiliates, licensors, and suppliers from and against all (including reasonable attorney’s fees) third party claims and all liabilities, assessments, losses, costs, damages or settlements resulting from or arising out of (a) your alleged or actual breach of this Agreement, including your express representations and warranties; (b) your use or misuse of the Services; and (c) your alleged or actual infringement or violation of the rights of a third party, including without limitation any intellectual property rights, rights of publicity, and rights of privacy.
26.1 Kaci sends only notifications to dependants, partners or agencies and does not provide security or help services. Reach out to the nearest emergency services if you help. Kaci cannot be held responsible for any issue, mistake, delay or any other reason as a resulting of using the Mobile application or WhatsApp chatbot.
26.2 We provide the Service “as is” and we make no representations or warranties, whether express or implied, regarding its use or that the Services will be error-free. To the maximum extent allowed under applicable law, we make no representations or warranties of merchantability or fitness for a particular purpose, or that the use of the Services or any information relating thereto or contained therein will not infringe any intellectual property rights of any third person. We make no representations concerning the suitability, performance, completeness, accuracy, or operation of the Services. We will not assume any liability that may arise out of your use or possession of the Services.
26.3 You expressly agree that your use of, or inability to use, the Services or any Content, data, or other information found in the Services, is at your sole risk. Your sole and exclusive remedy for dissatisfaction with the Services will be to discontinue your use of the Services.
27. Limitation Of Liability
27.1 YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL THE COMPANY, ITS PROFESSIONALS, OR THEIR OFFICERS, EMPLOYEES, DIRECTORS, SUBSIDIARIES, AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE APPS OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE.
27.2 To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
The Company may assign this Agreement or delegate any of our rights or obligations hereunder, or any part thereof, to any third party, including our successor in interest, without requiring your written consent. You may not assign this Agreement in whole or in part, for any reason. This Agreement will be binding upon and will inure to the benefit of the parties and their heirs, executors, administrators, successors, and assigns.
29. Suspension and Termination
29.1 We may suspend, disable, or close your account or otherwise stop providing the Services to you in whole or in part at any time and for any reason. We will make reasonable attempts to notify you through the email address or phone number you used to register your account if we ever have a need to suspend, disable, or close your account. We will have no liability to you or any third party if we suspend, disable, or close your account. You will not be able to access any Content or the Services once your access has been suspended or terminated or if the Services have been shut down.
30. Governing Law and Disputes
(b) Right to seek court relief. if the Company reasonably believes that you have in any manner acted or failed to act in any manner that may cause harm to us or any third party, we may seek injunctive or other appropriate relief in any court of competent jurisdiction;
The arbitration proceedings and the outcome thereof will be kept confidential by each party and not used for any purpose other than a party exercising its rights and fulfilling its obligations with respect to the other party; provided, however that either party may disclose the existence and results of the proceeding: (1) as required by law, rule, or regulation; (2) to its accountants, attorneys, and other fiduciaries; and (3) to an arbitrator or third party who has exercised its rights under this clause for use as persuasive authority in other proceedings brought pursuant to this clause.
31. General Terms
31.2 No term or provision in this Agreement will be deemed waived and no breach excused unless such waiver or consent is in writing and signed by us. Our waiver or failure to exercise in any respect any right provided herein will not be deemed a waiver or any further right hereunder.
32.1 We may post notices to you within the Services. We may also send you notices about products and services to the email address you provided us. You hereby consent to receive notice from us through the foregoing means, and you are deemed to have received such notices at the latest within two (2) business days from us posting or sending a notice. You are responsible for keeping your account information, including your email address, up to date.
33. Support and Feedback
33.1 You consent to us communicating with you by electronic means (such as by email or other form of text as defined in Nigerian law).
33.2 We may send you notices electronically to the email address you provided at the time you signed up for Kacifeatures and services, or via other electronic means on Kaci when available.
33.3 The failure to enforce our rights must not be construed as a waiver of such rights.